O& Ops & Co IT Consultancy

IT consulting for growing businesses

Business systems and IT support, done right.

We help small and medium businesses get their business systems, IT support processes and audit readiness in order, so your people can get on with their work.

Book a free 30-minute call See services

A good fit if you are:

A business without a full in-house IT team
Implementing, upgrading or struggling with an ERP or CRM system
Running IT support informally and ready for proper processes
Preparing for an IT audit or testing your backups
13+ years in IT operations and business systems
10 years supporting ERP and finance systems
6 countries of contact centre operations supported
Oracle certified Fusion Cloud ERP Process Essentials

Services

Practical help where your systems and your people meet

Four focused services, built on hands-on experience. No jargon, and an honest answer if something is outside what we do.

Business systems and ERP support

Getting the most out of the systems that run your finance and operations.

  • Requirements gathering and process documentation
  • User acceptance testing and user training
  • Vendor coordination during implementations and upgrades
  • Data and document migration

IT support setup and service desk improvement

Turning ad hoc IT support into a clear, repeatable service your staff can rely on.

  • Incident, problem and change processes
  • Self-service portals and knowledge bases
  • SOPs, runbooks and support documentation
  • Tier 1 to 3 support design and escalation paths

Backup, disaster recovery and audit readiness

Knowing your data is safe and being ready when the auditors arrive.

  • Backup and disaster recovery testing
  • Business continuity planning
  • User access reviews and separation of duties checks
  • Change control evidence for external IT audits

CRM and contact centre systems support

Keeping the systems behind your customer conversations running smoothly.

  • Salesforce CRM administration and support
  • Contact centre platform support and user setup
  • Agent onboarding, access and troubleshooting
  • Process and workflow documentation

How we work

A simple, clear process

01

Listen

A free call to understand your business, your systems and what is not working.

02

Assess

A review of your current setup and a short written plan with clear priorities and costs.

03

Deliver

Hands-on work with regular updates, so you always know where things stand.

04

Hand over

Documentation and training so your team can run it without depending on us.

O&

What we stand for

Plain English Clear advice your whole team can follow.
Honest answers If it is not the right fit, we will say so.
Built to hand over Your team owns the result, not us.

About us

About Ops & Co

Ops & Co IT Consultancy gives growing businesses the kind of practical IT support usually only large companies can afford.

Our work is built on more than 13 years of hands-on IT experience, including a decade supporting ERP and finance systems, systems administration for a contact centre operation running in six countries, and IT operations in education technology.

We believe in plain English, honest advice and leaving your team better equipped than we found it.

Credentials

  • Oracle Fusion Cloud ERP Process Essentials certified
  • Formal qualifications in computing, systems engineering and information management
  • ITIL-aligned service management practice

Systems experience

  • ERP: SAP, Oracle Fusion
  • CRM: Salesforce
  • ITSM: Remedy, Jira, Confluence

Contact

Let's talk about your systems

Book a free 30-minute call. Tell us what is going on and we will tell you honestly whether we can help.

info@opsandco.co.za +27 82 846 6628 Roodepoort, Gauteng. Serving clients on site and remotely.

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